Support

Contact us

Email is the fastest way to reach the FanFeed team.

Common help topics

• Getting your team on — The head coach uploads the roster once, and every player on it gets a personal claim link. Tap yours, confirm it is you, and you are on the team. The FAQ walks a coach through the rest of setup.
• A claim link that does not work — If it says the link isn’t valid, it has expired or already been used. Ask your head coach for a new one: in Team HQ, under Team, the coach taps your name on the roster, then Copy claim link or Resend invite. If it says Already claimed, your account is set up, so log in with the email you used.
• Adding an assistant coach — In Team HQ, the head coach opens Team and taps Add assistant under Coaching staff. The assistant opens the invite, signs in with the email address it was sent to, and taps Join the staff. If the invite says the seat has already been taken, the account at that address already has it, so just sign in with that address. Assistants get the schedule, the playbook, the stats, the group chat and the coaches-only channel. Adding players and sending claim links stay with the head coach.
• Report a problem or a message — Something not working inside your team? Tap Report a problem, the life-ring icon at the top of Team HQ. To report a message in team chat, tap the three dots beside it and choose Report message. Both go to the FanFeed team, not to your group, and a person reads every one. To report a profile, email us a link to it.
• Account & sign-in issues — Trouble logging in with Apple, Google, or email? Email us with your account email and the device you are on.
• Verification — Verification is reviewed by the FanFeed team. Submit a request from your dashboard. Email us if it has been more than 48 hours.
• Billing — FanFeed is free — there is nothing to buy. If you still have a paid subscription from before, you can cancel it anytime in your account settings. Email us about any charge.

Your data: a copy or a deletion

You can delete your own account at any time: sign in, open Settings, and choose Delete Account.

Email support@fanfeed.me to ask for a copy of your data, a correction, or a deletion. There is no form to fill in: your email is the request, and a FanFeed founder reads and answers every one personally.

Write from the email address on your account. If you are a parent or guardian asking about your child, write from your own email address instead, and tell us your child’s full name and their team or school. We confirm you are their parent or guardian before we act.

• A copy — We email you a copy of the data within 30 days.
• A deletion — Within 30 days we delete the account and the profile, every roster entry a coach made for the athlete (and any account set up for them that was never claimed), and every file they stored with us: their profile photo, their highlights and the photos they posted in team chat.

More resources

• FAQ — quick answers to the most common questions
• Privacy Policy
• Terms of Service
• DMCA / Copyright